We use the following carriers to deliver our orders: UPS, USPS and FedEx. The rate charged for shipping is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be. You will have a chance to place your order if you chose to or not. Items in stock will usually take 2-3 business days to be shipped out. A tracking number will be provided once your order had been shipped. If you do not receive tracking information within six days of placing your order then feel free to contact us.
Order placed after 2:00 p.m. EST will be processed the following business day. Orders placed after 2:00 p.m. EST on a Friday or on the weekend will be processed on Monday.
Our store does not ship packages on the following holidays:
Shipping charges and available service will vary based on package weight and country of destination. For international shipments you may or may not have to pay import duties and taxes. It’s your responsibility to check if your country has any such laws. Please note that international shipping rates apply to all locations outside the 48 contiguous United States, including Hawaii, Alaska, and Puerto Rico.
If you are not completely satisfied with your order, you are entitled to a full refund of your money back guarantee within 14 days ONLY. Merchandise must be fully returned with all original packing products such as containers, boxes or bag liners. All items sold by cricketzoneusa.com must be returned as per our Policy and Agreement. Physically damaged items cannot be returned. If you plan on returning the item after 14 days any product received are subject to our 15% re-stocking fee. Customers must contact Cricket Zone & Trophy World., for a Return Authorization Number (RA#) before returning any merchandise. No returns will be accepted without an RA#.
All returns must be sent to:
Cricket Zone & Trophy World
Returns Processing Center
1654 Castle Hill Ave
Bronx, NY 10462
Tel #: 718-684-1140 Email: firstname.lastname@example.org
Any damaged, lost or missing items must be reported within 24 hours or claim to be issued. All shipments are insured from the carrier service that delivers your package. You must initialize the claim with the carrier company upon receiving your damage goods. All contents and packaging must be kept intact until the claim process has been processed. Any monetary settlements will be directly sent to the customer from the carrier. This settlement may take from 30-90 days for the final settlement or longer based on the carrier.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We take your privacy seriously, and will take all measures to protect your information provided to us. Information given to us will only be used to fulfill your orders, or to contact you for order related purposes. We are the sole owners of the information collected on this site. We do not sell, or redistribute our customer’s information to anyone. Our site has security measures in place to protect the loss and misuse of the information that is under our control.